Frequent Asked Questions
SwaappEx is available in the AppStore store for iOS and as a Facebook app for mobile. Android versions will be available soon.
Simply tell the app which currency you’d like to exchange, and it will tell you who can swap with you. If you use the Facebook app, it will show you your friends and family first, then friends of friends and so forth.
The rates are the real live market rates – we don’t tamper with them.
SwaappEx is FREE. You also have the option to pay £0.99 to upgrade to the version without advertising.
We only make money from advertising and paid app downloads.
Yes. You can sign up with email too, although we recommend you use your Facebook account if you have one as it earns you more creditability. We will integrate more social media options, such as WeChat and LinkedIn in future.
SwaappEx strictly protects your privacy and never discloses your personal information to other users or any third party. That’s why you need a stand-alone SwaappEx profile.
SwaappEx aims to provide you with best deals near you (in a 25km radius) so you can easily meet up and swap. We will never disclose your exact location, only a rough indication.
We recommend you do. SwaappEx can give you better deals in your area with more accurate information.
As many as you like: there’s no limit. Even if you have currency from over 20 countries, you can list it all and swap it for the currency you want to use.
Yes. The maximum amount per post is 3,000 GBP, 3,000 EURO or 3,000 USD.
You can see the ads you post on ‘My Ads’ page. SwaappEx only displays good deals near you on the main ‘Currency Deals’ page.
Every ad posted on SwaappEx is valid for two weeks. It’s a fast-moving field and we aim to help people to save time.
(We suggest you to use the Wi-Fi network to avoid data charges, unless you have a bundle package from your mobile provider.)
SwaappEx is valid worldwide in the App Store, and is available in every country. Available languages include English, Spanish, Russian, Greek, Chinese, Portuguese and French, and we’re working on expanding.
In theory, yes. In practice the availability of currency depends on the users of the app and what they’ve got in their pockets.
Yes we have a rating system in place that calculates the number of successful deals that the users make. We will be integrating a more of an advanced rating with review system in the next updates of the app.
Yes. You can flag inappropriate posts in the right bottom corner of the ad page.
Yes. We’re 100% committed to making sure your experience on SwaappEx is safe, enjoyable and transparent. You don’t need to give anyone any of your personal information to swap currencies with them. If you’re swapping with a stranger, simply arrange to meet in a convenient public place such as a café, square, airport or station to complete your final transaction in person.
On registering for an account on SwaappEx, we ask users to register with Facebook, WeChat and Weibo as these social networks are good tools for identity verification. We also have the email registry option for countries that don’t use these social networks. In future, we’ll add more social networks to our sign up and verification process.
SwaappEx doesn’t track your location, disclose your information, or sell your data to third party companies. We only track your location when you allow us to and to display the currency deals around you.
SwaappEx kindly recommends you don’t take unnecessary risks, such as meeting up with strangers at home or after dark in questionable places (think: alleys, subways etc). We are 100% committed to making sure your experience on SwaappEx is safe, enjoyable and transparent, but we can’t bear liability for damages of any kind caused to users as a result of carelessness and bad judgement when choosing people and locations to meet up.
Good locations are airports, train and bus stations, cafes, shopping centres and public squares (during the day).
We recommend you to upload a clear and natural profile picture of you, so the person you’re swapping with can recognise you.
We have a default message explaining who you are, what currency you want and the amount. If you have specific requirement, feel free to be as descriptive as you can.