SwaappEx - Social Currency Exchange

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Terms and Conditions

Introduction

By accessing SwaappEx.com and its related websites, services, mobile applications or tools (Collectively referred to as "SwaappEx") you are agreeing to the following terms, including those available by hyperlink, which are designed to make sure that SwaappEx works for everyone. SwaappEx is owned and provided to you by SwaappEx (registered in England and Wales with company number) whose registered address is Level 39, One Canada Square, E14 5AB, London, United Kingdom.

In these Terms of Use, "we", "our" and "us" means SwaappEx Limited trading as SwaappEx.com (including its related websites, services, mobile applications and tools) and "you", "your" and "user/s" means any person who accesses and uses SwaappEx.

  • General
    • Access to and use of SwaappEx is subject to these Terms of Use and our Privacy Policy. By accessing and using SwaappEx you agree to be bound by and to act in accordance with these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use or our Privacy Policy, you are not permitted to access and use SwaappEx and you should cease such access and/or use immediately.
    • If you breach any term of these Terms of Use, your right to access and use SwaappEx shall cease immediately.
    • We reserve the right to amend these Terms of Use from time to time without notice by amending this page. The amended Terms of Use will be effective from the date they are posted on SwaappEx. As these Terms of Use may be amended from time to time, you should check them whenever you visit SwaappEx. Your continued use of SwaappEx will constitute your acceptance of the amended Terms of Use.
  • Our Service
    • We provide an independent online platform service that enables users to publish adverts to exchange currencies with other users. Our service is free for you to use. We may receive a fee and/or commission from third party products or service providers advertised on our platform when you use our service to purchase products or services from them.
    • Please be aware that nothing on SwaappEx is, or shall be deemed to constitute, financial, investment or other advice or a recommendation or endorsement by us in respect of any product or service referred to on SwaappEx. Information on SwaappEx is provided for general information purposes only, should not be relied upon by you and is provided so that you can select the product or service that you feel is most appropriate to meet your needs either from other users or from third party companies. You should always check the suitability, adequacy and appropriateness of the product or service that is of interest to you and it is your sole decision whether to obtain or refrain from obtaining any product or service. If you are in any doubt as to the suitability, adequacy or appropriateness of any product or service referred to on SwaappEx, we suggest that you seek independent professional advice before you obtain any product or service via SwaappEx.
    • lease be aware that nothing on SwaappEx is, or shall be deemed to constitute, an offer by us or any third party or user to sell to you any product or service or to enter into any contract with you in respect of any product or service. By submitting your details, you are making an offer to obtain the relevant product or service from the relevant third party or user on its terms and conditions that may be accepted or rejected.
    • We aim to provide uninterrupted access to SwaappEx but we give no warranty as to the uninterrupted availability of SwaappEx. We reserve the right to suspend, restrict or terminate your access to SwaappEx at any time.
    • We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on SwaappEx and without notice from time to time.
  • Permitted use
    • You are only permitted to access and use SwaappEx for your personal, non-commercial purposes, meaning SwaappEx may only be accessed and used directly by a private individual or by a business to seek a product or service directly for that individual or business and on their own behalf. Access to and use of SwaappEx other than for your personal, non-commercial purposes is strictly prohibited.
    • You are not permitted to use SwaappEx:
      • In any unlawful, fraudulent or commercial manner.
      • To harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person's privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us.
      • To create, check, confirm, update, modify or amend your own or another person's databases, records or directories.
      • To tamper with, modify, reverse engineer or amend any part of SwaappEx.
      • In a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us.
      • Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system.
    • You may operate a link to SwaappEx provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to SwaappEx in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to immediately remove any link to SwaappEx at any time and we may withdraw any linking permission at any time.
  • Intellectual property rights
    • The copyright in the information, content, material or data displayed on SwaappEx belongs to us or our licensors. You may temporarily print, copy, download or store extracts of information, content, material or data displayed on SwaappEx for your own personal use, subject to the following conditions:
      • It may not be used for any commercial purposes and may not be commercially exploited, published, distributed, extracted, re-utilised or reproduced without our prior written consent.
      • You may not use any automated software, process, program or system, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system.
      • It may not be sold or transferred to any third party.
      • The copy must retain any copyright or other intellectual property notices contained in the original material.
      • Images displayed on SwaappEx are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s).
      • No logos, trade marks or service marks displayed on SwaappEx may be printed or downloaded, except as part of the text of which they form part.
      • You must not modify the paper or digital copies of such information, content, material or data.
      • It may not be excerpted, utilised, used, reproduced, published, reformatted and/or displayed on any other website without our prior written consent.
      • The status of us and our licensors as the authors of such information, content, material or data must be acknowledged.
    • All intellectual property rights including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trade marks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to SwaappEx (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved.
    • Except as set out elsewhere in these Terms of Use, none of the intellectual property rights belonging to us or our licensors in and relating to SwaappEx (including information, content, material or data displayed on it) may be used, copied, modified, published, extracted, utilised, transmitted, displayed, sold, excerpted, reverse engineered, made available, reproduced, reformatted or distributed by you without our prior written consent.
    • All rights in SwaappEx.com are owned by us.
    • You shall retain ownership of any views, opinions, reviews, ratings, comments, content or material you submit, display, distribute, upload, post, share, publish or otherwise make publicly available on or through SwaappEx ("User Content"). You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, sell, save, copy, distribute, publish, display, excerpt, reproduce, utilise, extract, make available and transmit such User Content in any manner and for any purpose. Additional terms and conditions in relation to User Content (including discussion forums and user reviews) are set out in paragraph 14.
  • Exclusions of liability
    • Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud, or excludes or limits our duties or any liability under the Financial Services and Markets Act 2000, as amended, ("FSMA") or any conduct of business rules developed pursuant to FSMA.
    • We use reasonable endeavours to ensure that the data, material and information on SwaappEx is accurate and to correct any errors or omissions as soon as practicable after being notified of them. However, we are not able to guarantee that the data, material and information on SwaappEx is accurate or that there are no errors or omissions in the data, material and information.
    • We do not monitor, verify or endorse data, material and information submitted or provided by third parties or other users which is included on SwaappEx and you should be aware that such information may be inaccurate, incomplete or out of date. In particular, we do not monitor, verify or endorse the information or quotations collected from the product and service providers or users as presented to you on SwaappEx. We are not responsible for any data, material or information included on SwaappEx which has been provided by third parties or other users.
    • We do not give any warranty that SwaappEx is free from viruses or anything else which may have a harmful effect on any technology.
    • We are not responsible for any losses or damages arising from an inability to access SwaappEx, from any use of SwaappEx or from reliance on the data transmitted using SwaappEx where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet.
    • We are not responsible or liable for any indirect losses or damages suffered or incurred by you or for any losses or damages suffered or incurred by you which were not foreseeable by us when you accessed or used SwaappEx.
    • Some of our channels will provide you with access to third party websites who will host reviews about some of the products and services available. In some instances you may also be able to access user reviews directly on SwaappEx. Regardless of whether you are transferred to a third parties website or read an user review on SwaappEx, the views expressed therein do not represent our views or the views of our associated companies and we are not responsible or liable for the accuracy or content of any such views or expressions.
  • Exclusion of our liability in respect of third party advice, assistance, websites and products or services
    • You can apply for a number of products and services via SwaappEx. These products and services are not provided by us but are instead provided by third parties over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any product or service before doing so. We are not responsible or liable for any loss or damage you may suffer or incur in connection with any product or service you obtain after using SwaappEx or for any acts, omissions, errors or defaults of any third party in connection with that product or service.
    • Please be aware that the information and descriptions of products and services on SwaappEx may not represent the complete descriptions of all the features and terms and conditions of those products and services. You must ensure that you carefully read all the features and terms and conditions of any product or service before applying for it or buying it.
    • If you apply for and obtain any product or service, you will be contracting with a third party who will be providing that product or service to you on their own terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that product or service. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions applying to any contract entered into by you with any third party in relation to any product or service or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions.
    • We may provide links from SwaappEx and from emails sent to you as part of our service to the websites of third parties. These websites are owned and operated by third parties over whom we do not have control. You access and use these third party websites at your sole risk and your sole discretion. You are solely responsible for any use of these third party websites and for any decision to obtain or refrain from obtaining any of the products or services available on such third party websites. Any links to third party websites are provided for your interest and convenience only. We do not endorse, recommend or accept responsibility for such third parties, their products or services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise). We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third party websites or for any acts, omissions, errors or defaults of any third party in connection with their website.
    • Your use of any third party website will be governed by the terms and conditions of use and privacy policy applicable to that website. Such terms and conditions of use and privacy policy will be different from these Terms of Use and our Privacy Policy. It is your responsibility to ensure that you understand and agree with the terms and conditions of use and privacy policy of any third party website before using that website. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions of use or the privacy policy applying to any third party website or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions of use and/or privacy policy.
    • Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used SwaappEx do not represent our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions advice or assistance. You act or refrain from acting on any third party's views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.
    • Please be aware that whilst SwaappEx provides information on a wide range of products or services, there may be other products or services available on the market which are not shown on SwaappEx and which may be more appropriate or suitable for you than those shown on SwaappEx.
  • Your responsibilities
    • You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including User Content as described in paragraph 4.5) is free from viruses, spyware, malicious software, trojans, worms, logic bombs and anything else which may have a contaminating, harmful or destructive effect on any part of SwaappEx or the websites of third parties or any other technology.
    • You may complete a registration process as part of your use of SwaappEx which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. Where you do disclose to or share with anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on SwaappEx using your username, password and/or other identification information.
    • You must check and ensure that all information, content, material or data you provide on SwaappEx is correct, complete, accurate and not misleading and that you disclose all relevant facts. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide on SwaappEx is not correct, complete and accurate or if it is misleading or if you fail to disclose all relevant facts.
    • Before you obtain any product or service from a third party or user, you must check all of the information, content, material or data held by the third party or user about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is your responsibility to identify and correct any mistakes or errors in the information content, material or data held by the third party about you before you obtain any product or service. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data held by the third party or user about you is not correct, complete and accurate or if it is misleading or if you have failed to disclose all relevant facts.
    • You must get permission from any other person about whom you propose to provide information before you provide it. In submitting any other person's details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.
    • You are solely responsible and liable for your conduct on SwaappEx and for your User Content. You must ensure that:
      • You own your User Content or otherwise have the right to grant the licence set out in paragraph 4.5.
      • Your User Content does not violate or infringe any privacy rights, intellectual property rights (such as copyright, database rights and trade marks) or other rights of any third party or user (including any right of confidentiality).
      • Your User Content does not violate or infringe any law.
      • Your User Content is true, complete, accurate and not misleading where it relates to facts, or is genuinely held where it relates to an opinion.
      • Your User Content is not harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable.
    • You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on SwaappEx and/or your User Content.
  • Emails
    • Emails that you write to our customer services support@swaappex.com may be monitored by our team. This will help us to train our staff and improve our service to you. All emails sent to us will only be used under proper and careful supervision. Our customer service is available and will reply to you as soon as possible Monday to Friday 9.00am to 5.30pm GMT.
  • Complaints
    • Our aim is at all times to provide you with an excellent service. If you are unhappy with our service for any reason, please contact our Customer Services Team by writing to SwaappEx at Level 39, One Canada Square, E14 5AB, London, United kingdom or contact us by email to support@swaappex.com
    • We will aim to resolve your complaint within 48 hours. If we are not able to do so, we will provide you with an acknowledgement. After we have had an opportunity to investigate your concerns, we will issue you with a final response.
    • If you are unhappy with any product you have obtained from a third party or user or have any complaint regarding any third party or user, you should address your complaint directly to that third party or user.
  • Payment
    • You agree to pay any fees and/or other charges incurred by you in accordance with any payment provisions set out on SwaappEx from time to time.
    • Full payment for products or services where required on SwaappEx should be made at the time of application for the product or service and in the secure area of SwaappEx. Payment methods other than those stated on SwaappEx will not be accepted. We may pass your card details and personal details, as necessary, to the relevant third party, who may take payment for the product or service in accordance with its terms and conditions. We reserve the right to charge you any handling fees that we or the relevant third party may incur in respect of your application. You will be informed of any such charges before they are incurred.
    • Payment for other products or services should be made on the relevant third party website when applying for the product or service.
  • Privacy
    • We are committed to protecting your privacy and we treat your privacy very seriously. We process information about you in line with our Privacy Policy. By using SwaappEx, you agree to the way in which we process and deal with your personal information.
    • We may disclose your personal information or access your account if required to do so by law, any court, the Financial Services Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.
  • Miscellaneous
    • If any provision of these Terms of Use is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms of Use and the validity and enforceability of the remaining provisions of these Terms of Use shall not be affected.
    • These Terms of Use constitute the entire agreement between you and us relating to your access to and use of SwaappEx and supercedes any prior agreements (including any previous terms of use of SwaappEx).
    • No failure or delay by us in exercising any right under these Terms of Use will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.
  • Governing law
    • These Terms of Use and your access to and use of SwaappEx shall be governed by and interpreted in accordance with English law.
    • Each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms of Use and your access to and use of SwaappEx (including any claims or disputes).
  • User generated content (including discussion forums and user reviews)
    • You agree that any User Content (as described in paragraph 4.5 of Section 1) will comply with this paragraph 14 and the User Content Standards.
    • You are not permitted to use SwaappEx to:
      • Collect email addresses or other contact information of others for the purposes of sending unsolicited emails or other unsolicited communications.
      • Promote or encourage illegal activity.
      • Do anything that is unlawful, harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable or for the purpose of harming or attempting to harm minors in any way.
      • Do anything which violates the rights of others (such as rights of privacy).
      • Impersonate any other person or falsely state or otherwise misrepresent yourself.
      • Upload, post, transmit, distribute, share, store or otherwise make publicly available any personal information of any other person including names, addresses, phone numbers and email addresses.
      • Upload, post, transmit, distribute, modify, reproduce, share, store or otherwise make publicly available any information, material, data or content that infringes any patent, trade mark, trade secret, copyright or other intellectual property right of any other person.
      • Send any unsolicited or unauthorised advertising, promotional materials, 'junk mail', 'spam', 'chain letters' or any other form of such solicitation.
      • Post links to alternative community groups or forums except with our prior written consent.
    • We reserve the right, but have no obligation, to review or monitor any User Content. We are not responsible or liable for the review or monitoring of any User Content.
    • We reserve the right to close, delete, edit, refuse to post, amend, modify or remove (without notice) any User Content at our sole discretion for any reason, including without limitation User Content that in our sole opinion breaches these Terms of Use.
    • You agree that any information you provide to us about yourself will be true, accurate and complete, and that you will ensure that this information is kept accurate and up-to-date at all times.
    • You agree that we may disclose your identity (including your name, email address and contact details) if required to do so by law, any court, the Financial Services Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.
    • We advise you to think very carefully before posting or uploading any personally identifiable information about you on SwaappEx.
    • If you consider that any User Content breaches these Terms of Use or the User Content Standards, please email.

Any questions? please contact us on:

support@swaappex.com